The proprietor of an Austin restaurant addresses a grievance video posted by an sad buyer on Fb. Not solely are his complaints invalid, she stated, however she has the receipts to show it.
TikTok creator Gabriela Bucio (@gabriela.atx) is a restaurateur primarily based in Austin, Texas. In a video posted on Nov. 17, she addressed an incident at her restaurant Gabriela’s South.
First, Bucio stated that the client, who she refers to as “Mr. Roger,” and his celebration arrived on the restaurant an hour previous their 7:15 p.m. reservation. Nonetheless, the workers acknowledged that this was a celebration of regulars they usually accommodated them anyway.
Why Did This Gabriela’s South Buyer Put up to Fb?
Apparently, the courtesy wasn’t appreciated by Roger, who is called Roger El Versache on Fb, as a result of Bucio stated he repaid the kindness by complaining concerning the menu, the scale of the cocktails, and the way the meals was ready, though Bucio stated the menu clearly labeled every little thing.
The story didn’t finish there. Bucio additionally accuses the client of mistreating her bartending workers. After which he posted a video detailing his complaints to Fb.
“Sadly, he was impolite to our feminine workers, conduct we don’t tolerate and even in his video he made inappropriate and disrespectful feedback about them,” she wrote within the video’s caption. “We want him nicely and hope he finds a spot that higher fits his preferences.”
Moreover, Bucio posted screenshots of Fb messages she stated she acquired from different individuals within the celebration who noticed the video and wished to make clear that your complete celebration didn’t share Roger’s opinion.
In one other Fb submit, Roger addressed the screenshots by saying there was clearly a “Judas” on the dinner desk. In feedback, he additionally claimed that nobody within the celebration instructed him instantly that he’d crossed a line or requested him to take the video down.
Viewers React to the Gabriela’s South Fb Mud-Up
Within the feedback part, viewers mentioned the person’s grievance video and Bucio’s response.
“Some individuals don’t have higher issues to do with their time,” wrote one individual. “Gabriela’s South is my go-to spot as quickly as I’m in Austin.”
A second viewer stated, “I like how calmly you addressed this challenge. It goes to point out how skilled and well-educated you might be, Gaby. God bless you and your companies at all times.”
Bucio replied, “We tried leaving him a remark and reaching out to him, however one thing I’ve discovered is to by no means argue with individuals on their territory.”
Nonetheless, some commenters validated at the least a part of Roger’s complaints. “I don’t know, woman,” wrote one individual. “I’ve been to Gabriela’s South and the workers be catching perspective on a regular basis. They usually be taking some time to greet us at our desk. One time I had the waiter say she forgot and we waited half-hour to get water. I do love y’alls drinks although.”
Bucio responded, “And a critical grievance is legitimate. My video was a reply to his complaints about us not having a reservation and the menu not mentioning the costs of the completely happy hour. I at all times take complaints critically and there are at all times managers [on-site].”
A Reddit submit to r/AustinFood 4 years in the past options clients discussing the professionals and cons of Gabriela’s South. One individual wrote, “The meals is sweet, the service is hit and miss, and the music is MUCH too loud throughout regular consuming hours.” A second individual stated, “Gabriela (the proprietor) is nice. My household loves her fashion.”
All Hip Hop contacted Roger El Versache by way of Instagram direct message for remark. We additionally reached out to Bucio by way of TikTok direct messages for remark.
@gabriela.atx Mr. Roger didn’t have a reservation at Gabriela’s South as a result of the celebration’s reservation was at 7:15 PM they usually arrived greater than an hour late. Even then, we gladly accommodated your complete group as a result of they at all times dine with us, and everybody loved their time aside from him. Sadly, he was impolite to our feminine workers, conduct we don’t tolerate and even in his video he made inappropriate and disrespectful feedback about them. We want him nicely and hope he finds a spot that higher fits his preferences.
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